Losing or forgetting your KRA PIN can be stressful, especially when you need it urgently for job applications, tax filing, or government services. Fortunately, the Kenya Revenue Authority has made the retrieval process easier through multiple digital and physical channels.
Whether you prefer using your phone, email, or visiting an office, there are several reliable ways to recover your PIN quickly.
Fastest Method: USSD Code (*222#)
The quickest and most convenient way to retrieve your KRA PIN is through your mobile phone. Simply dial *222# and follow the prompts. Select the KRA services option, then choose PIN retrieval. You will be required to enter your National ID number to verify your identity. Once completed, your PIN details are sent directly to your phone.
This method is ideal for individuals who may not have access to the internet or a computer, making it especially useful for people on the move.
Using the iTax Portal
If you have internet access, the iTax Portal provides another easy way to retrieve or confirm your PIN details. By logging into your account, you can access your tax profile, which includes your PIN certificate.
Additionally, if you already know your PIN but need the official document, you can reprint your PIN certificate directly from the portal. Navigate to the “Registration” section, select “Reprint PIN Certificate,” and download the PDF.
Retrieval via eCitizen
For many Kenyans, the eCitizen platform is linked to KRA services. If you have previously accessed KRA services through eCitizen, your PIN may already be available in your profile. This option is particularly useful for users who manage multiple government services in one place.
Phone Support (IVR Self-Service)
KRA also offers a phone-based self-service option. By calling 0711 099 999 or 020 4999 999, you can follow automated voice prompts to retrieve your PIN. This method works well if you prefer guided assistance without visiting an office.
Email Request to KRA
If the automated options fail, you can request your PIN manually via email. Send a request to callcentre@kra.go.ke and attach a clear, colored scan of your original ID (both sides). KRA officials will verify your details and respond with your PIN information.
This method may take longer than USSD or phone options but is useful when account details need manual verification.
Visiting a KRA or Huduma Centre
For individuals who prefer in-person assistance, visiting a Huduma Centre or any KRA Service Centre is the most reliable option. Carry your original ID card, and a KRA officer will help retrieve or reprint your PIN.
This option is especially important if your account details, such as your registered email, need to be updated.
What If You Forgot Your Registered Email?
Sometimes the issue isn’t the PIN but access to your account. If you’ve forgotten the email used during registration, the iTax system has a workaround. By selecting “Report a Problem” or navigating through certain account options, you may see a partially masked email address, helping you remember which one you used.
Final Thoughts
Retrieving your KRA PIN in 2026 is no longer a complicated process. With options like USSD, online portals, phone support, and physical service centres, you can choose the method that works best for you. For most users, dialing *222# remains the fastest solution, while the iTax portal offers more comprehensive account management.
If you frequently use your PIN, it’s a good idea to store it securely or keep a digital copy of your PIN certificate to avoid future inconvenience.
