The National Transport and Safety Authority (NTSA) has provided fresh guidance on the circumstances under which vehicle owners will receive an electronic logbook, as the government accelerates the rollout of its digital vehicle registration system.
In a public notice issued on Monday, the authority explained that eLogbooks are not issued automatically to every motorist but are generated only after specific vehicle registration or ownership transactions have been successfully completed.
Transactions That Generate an eLogbook
According to NTSA, motorists will receive a digital logbook after completing any of the following services:
- Registration of a new motor vehicle.
- Transfer of vehicle ownership.
- Alternative ownership transfer processes.
- Registration of vehicle financing (in-charge).
- Removal of financing once a loan has been cleared (discharge).
- Vehicle re-registration, including changes to number plates or ownership records.
- Vehicle de-registration following export, accident write-offs, permanent damage, or irregular registration.
- Changes to vehicle particulars after official inspection.
- Issuance of a duplicate logbook for motorists migrating from the physical document to the digital platform.
The authority emphasized that the eLogbook is only generated once the relevant application has been processed, approved, and all required payments have been made.
Verification Is Essential
To protect motorists from fraud, NTSA advised vehicle owners to verify the authenticity of their digital logbooks through the official NTSA App or the authority’s online service portal.
The agency noted that the verification process helps confirm ownership records while reducing opportunities for forgery and fraudulent transactions involving motor vehicles.
Beware of Fraudsters
NTSA also reminded the public that it does not request personal information through unofficial communication channels such as WhatsApp messages, SMS, social media platforms, or phone calls.
The authority stressed that no NTSA officer is permitted to process or download an eLogbook on behalf of a customer, and no private individual or agent has been authorised to offer such services.
Motorists were urged to remain vigilant and avoid sharing sensitive information—including National Identity card details, vehicle registration information, mobile phone numbers, passwords, or account login credentials—with anyone claiming they can fast-track the issuance of an eLogbook.
Part of Kenya’s Digital Transformation
The clarification forms part of NTSA’s ongoing transition from traditional paper logbooks to a digital ownership system designed to improve efficiency, strengthen record security, and reduce fraud in vehicle registration and ownership transfers.
The authority has encouraged motorists to use only its official digital platforms when applying for or verifying vehicle ownership documents and to report any suspicious requests for personal information or payment through unofficial channels.
