The Social Health Authority (SHA) has issued a public warning over individuals impersonating its officials and falsely claiming they can fast-track access to various services in exchange for money.
In a notice released on Friday, July 3, the authority said it had received reports of fraudsters approaching members of the public, healthcare providers and beneficiaries while pretending to facilitate claims processing, accreditation, registration, payments and other SHA services.
No payments required for SHA services
SHA emphasized that it does not charge or request any form of payment, commission or gift to speed up service delivery.
The authority warned that anyone demanding money or other favours in exchange for expedited services is acting fraudulently.
“SHA does not solicit money, gifts, commissions or any other form of payment to facilitate approvals, claims, payments or any other services. Anyone making such demands is a fraudster,” the authority stated.
It added that all its services are offered exclusively through official SHA branch offices and Huduma Centres across the country.
Public urged to remain vigilant
SHA called on healthcare providers, beneficiaries and the general public to exercise caution and avoid dealing with individuals claiming to offer preferential treatment or faster processing on behalf of the authority.
The agency also encouraged Kenyans to verify any communication through its official channels before taking action.
Report suspected fraud
The authority urged anyone who encounters suspected fraud or impersonation to report the incidents immediately.
Cases can be reported through SHA’s official fraud reporting email, its toll-free helpline or directly to the police for investigation.
HMIS compliance remains mandatory
The warning comes shortly after SHA announced that all healthcare providers seeking contracts under the FY2026/28 contracting cycle must use an accredited Health Management Information System (HMIS).
The authority said compliance with the HMIS requirement will be mandatory for new contracts, renewals and continued participation in SHA-funded healthcare programmes.
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