The Social Health Authority (SHA) has simplified the process of adding dependents to its digital platform, allowing Kenyans to extend health coverage to family members and those under their care.
The move is part of ongoing reforms under Universal Health Care, aimed at ensuring broader access to affordable healthcare services across the country.
Adding dependents is a critical step in ensuring spouses, children, and other beneficiaries can access treatment under one health insurance plan.
Who Can Be Added as a Dependent?
SHA allows members to include several categories of dependents under their profile. These include:
- Spouse
- Biological children
- Adopted children
- Children under guardianship (loco parentis)
Each category comes with specific documentation requirements to confirm eligibility.
Step-by-Step Process of Adding Dependents
To begin, users must log into their SHA accounts through the official portal.
Once logged in, navigate to the “My Profile” section and select the “Dependents” option. From there, click on “Add Dependent” and choose the appropriate relationship category.
Applicants are then required to fill in personal details and upload supporting documents such as birth certificates, marriage certificates, or court documents depending on the dependent type.
After reviewing the information, users can submit the details for verification.
A confirmation message is issued once the dependent has been successfully added.
Requirements for Different Dependents
For spouses, proof of marriage is required, alongside phone verification through a one-time password (OTP).
For children:
- Those under 18 require a birth certificate or notification number
- Those above 18 must provide a national ID
- Children aged 21 to 25 must show proof of school enrolment
- Children above 25 can only be added if they have a disability
Adopted children require official adoption documents, while guardians must provide court-issued proof for children under their care.
Verification and Approval Process
After submission, SHA conducts a verification process to confirm the authenticity of the details provided.
Users are notified once the dependent is approved and activated under their profile.
Authorities have advised applicants to ensure all information is accurate and documents are properly uploaded to avoid delays.
Why It Matters
The ability to manage dependents digitally is expected to improve efficiency in Kenya’s healthcare system, replacing older frameworks such as the National Health Insurance Fund (NHIF).
By consolidating family coverage under one account, SHA aims to reduce administrative hurdles and expand access to healthcare services nationwide.
Managing Your SHA Profile
Users can update, add, or remove dependents at any time through the platform.
For assistance, SHA encourages members to visit its official website or contact support services.
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