The Kenya Revenue Authority (KRA) has rolled out the Shuru chatbot, an AI-powered assistant designed to simplify tax compliance for millions of Kenyans. Accessible via WhatsApp, the tool allows taxpayers to complete essential services without logging into the iTax portal.
From filing returns to generating invoices, Shuru is transforming how individuals and businesses interact with tax systems—making the process faster, easier, and more accessible.
What is the Shuru Chatbot?
Shuru is a virtual assistant that provides 24/7 access to over 15 tax services directly through WhatsApp. It is designed for convenience, especially for users who find the iTax platform complex or time-consuming.
Key Services Offered
- Filing Nil returns, VAT, Turnover Tax, and Rental Income
- Generating eTIMS invoices
- Downloading Tax Compliance Certificates (TCC)
- KRA PIN registration and retrieval
- Real-time responses to tax-related questions
Step-by-Step: How to Get Started
Step 1: Save the Official Number
Save this number on your phone: +254 711 099 999
Step 2: Start the Conversation
Open WhatsApp and send:
- “Hi” or
- “Menu”
Step 3: Verify Your Identity
- Enter your KRA PIN
- Input the One-Time Password (OTP) sent to your registered phone number
Step 4: Choose a Service
Select from the menu options such as:
- File returns
- Generate invoice
- Check compliance
Step 5: Follow Prompts
The chatbot will guide you step-by-step until your request is completed.
How to File a Nil Return Using Shuru
Filing a Nil return is one of the most common services for taxpayers with no income to declare.
Steps:
- Start chat and log in (PIN + OTP)
- Select “File Tax Returns”
- Choose “Nil Return”
- Confirm your details and tax period
- Submit and download your receipt (PDF)
This process takes just a few minutes compared to navigating iTax manually.
How to Generate an eTIMS Invoice
Business owners can easily issue compliant invoices using the chatbot.
Steps:
- Select “eTIMS Invoice” from the menu
- Enter the buyer’s KRA PIN (or name if unavailable)
- Input goods/services, quantity, and price
- Review the invoice summary
- Confirm submission
You’ll receive a downloadable PDF invoice with a QR code instantly.
Important Security Tips
- Only use the verified KRA WhatsApp account (blue tick)
- Never share your iTax password
- Always confirm OTP requests before proceeding
Why Shuru Matters
The introduction of the Shuru chatbot marks a major step in Kenya’s digital transformation. By shifting services to WhatsApp—a platform used by millions—KRA is reducing barriers to compliance and improving efficiency.
For small business owners, freelancers, and everyday taxpayers, this tool means:
- Less time spent on tax processes
- Reduced errors through guided steps
- Easier access to compliance documents
The Bottom Line
KRA’s Shuru chatbot is simplifying tax compliance in Kenya by bringing essential services to your fingertips. Whether you’re filing a Nil return or generating invoices, the process is now faster, more intuitive, and accessible from anywhere.
